How long does it take to process my order?
Orders are typically processed within 1–3 business days after placement.
How long does shipping take?
Once your order has been shipped, delivery usually takes 5–7 business days within the United Kingdom.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number that allows you to track your package's delivery status.
Can I cancel my order?
Yes, orders can be cancelled within 24 hours of placement. After this period, the order may already be processed and cannot be cancelled.
Can I change my shipping address after placing an order?
If you need to update your shipping information, please contact us within 24 hours of placing your order so we can assist you before the order is processed.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us as soon as possible with your order number and photos of the product, and our team will assist you.
Do you accept returns?
Yes, we accept returns within 14 days of delivery, provided the item is unused and in its original packaging.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout.
How can I contact customer support?
If you have any questions or need assistance, please contact us at:
Email: support@elitejewels.co.uk
Our support team will be happy to assist you.